Communication Skills Training

Training has become an important aspect of corporate development and progress. In fact, an increasing number of companies have been identifying various areas where training is required; and the leading among them has been communication skills.

Management across the various industries have realized that improving communication skills amongst their staff not only helps them in communicating and negotiating better with clients, but also helps in maintaining better interpersonal relations at the workplace, which in turn brings about a harmonious and productive working environment.

While conducting communication skills training, a trainer usually covers the following topics through the program. However, the number and type of topics do vary according to training needs and the level being trained…

Here is a comprehensive and exhaustive list of communication skills topics that are included in the various training programs…

  • What are communication skills
  • Business communication skills
  • How to improve English speaking
  • Taking responsibility for what is being communicated
  • Listening skills
  • Adaptation to differences
  • Asking and accepting feedback – praises and criticism
  • Assertive communicating skills
  • Attentive listening skills
  • Being aware of all communicated messages
  • Being gently repetitive to drive in important points and messages
  • Addressing people appropriately
  • Ability to handle cognitive complexity
  • Ability to resolve conflicts with a compromise
  • Using specific examples with concrete examples
  • Ability to confront a situation without upsetting the apple cart
  • Speaking using descriptive language without being boring
  • Using details and examples
  • Filtering irrational thoughts and emotions
  • Being empathetic
  • Supportive communication skills
  • Accepting manipulative criticism, without revolting
  • Giving effective and needed feedback without being judgmental and aggressive
  • Showing genuine interest through body languages, gestures and facial expressions
  • Initiating the communication process
  • Managing an interaction
  • Ability to interpret without being biased or judgmental
  • Recognizing emotions and being sensitive to other’s feelings and emotions
  • Taking responsibility for one’s own feelings and emotions
  • Paraphrasing without distorting original message
  • Perceiving without letting one’s own judgments cloud the actual perception
  • Understanding what is being communicated from various perspectives
  • Being polite
  • Praising without being superfluous
  • Making provisional statements
  • Putting forth appropriate questions
  • Remembering and recalling
  • Revealing vital self-information
  • Making supportive statements
  • Being versatile
  • Conflict resolution – win-win problem solving ability

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